FAQ: I have products I'd like to return for a refund

Please note, this doesn't apply to TENS machine hires, please see the first two answers if your question relates to TENS machine hire.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, or in its original packaging. You’ll also need the receipt, proof of purchase, or  your order number.
If your order meets the above criteria and is not faulty, or a clothing item please download a return request here and send your item back with the completed return request enclosed in the package. Your return request will be processed on arrival.
If your product is a clothing item or is faulty, please instead contact us here before starting a return request.