The Birth Store

Untouched TENS Machine Hire Money Back Guarantee

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We understand that birth can be unpredictable and that, in some cases, you may deliver before the machine is received, meaning you may no longer need the TENS machine.


As the TENS hire is a service, once your machine has left our warehouse, that service has been delivered, and we can no longer provide a refund. Until now...


We recommend purchasing this money-back guarantee to cover yourself should you not be able to use your machine.


This money-back guarantee is designed for those who want it to cover the majority of the costs associated with sending the machine to you so that we can refund you, pending eligibility, without increasing the overall cost for everyone.


Note: The intention of this MBG is to cover those who give birth before they receive the hire, for those who don't even have a chance to use the TENS machine because it hasn't arrived in time, it is not intended for those who had the TENS machine there ready to go and at least had peace of mind that it was there if they needed it. Though, as we don't ask for proof of birth dates to confirm it was received after your birth, the requirements instead are that your machine and all it's accessories must be completely unopened and in the same condition we sent them in.


If you hire the TENS machine and you don't use it at all, once we receive it back, you'll receive a refund on your hire, minus the below cost:

 Pre-paid return shipping ($9)


The above relates to the cost of your hire, if you paid shipping for the machine to get to you or if you purchased other products, this is not included in the refund.


To be eligible for a refund, your return must meet the eligibility criteria:

 Original TENS electrodes & batteries returned in unused and unopened condition

 TENS machine in original condition and unused

 All parts provided with the TENS machine to be returned

  The purchase of this money-back guarantee must be dated at some point before your machine leaves our warehouse (you'll get an email to confirm when this has occurred) - we recommend purchasing this with the original hire of your machine

  TENS machine must be returned by the return date, or $10 increments per week overdue will be taken off the refund total (i.e. 1-6 days overdue, less $10; 7-13 days overdue, less $20 etc.)

  You must start the claim process before you send your TENS machine back to us


The process to apply for this guarantee is as follows:

  1. Request a refund by emailing and quoting your order number or full name
  2. Send the machine back in original condition using the pre-paid return satchel ASAP
  3. Upon receiving the machine back, eligibility will be assessed as per the above conditions
  4. Pending approval, your refund will be processed less the $9 (return shipping cost mentioned above) and any potential overdue fees (as mentioned above)
  5. Should the machine be shown to be used, or in any other condition that goes against our eligibility criteria, you will be notified via email of the outcome

After you purchase the money-back guarantee, you'll be emailed a digital file to download and keep with the information on how you can claim on your guarantee should you need to.

    Shipping & Returns

    View our full shipping policy and timelines here and our refund policies here.

    Customer Reviews

    Based on 8 reviews
    Very happy I went with this TENS hire

    I wasn't sure if I wanted to invest in buying a tens machine, so a rental worked well for me. I was a bit nervous of the whole rental and return process the Birth store makes it SO easy to do, even in such a stressful time such as pre and post birth. I appreciated the simple pre paid return bag.

    The machine itself helped me so much, I used it from early labour right until the moment the baby was born. It was very grounding, gave me the sense of control over the surges.

    Highly recommend a tens machine, specifically through the Birth Store


    The TENS machine arrived in time for my birth but was glad this was an option and thought it was a great money back guarantee as with my first pregnancy I ordered a machine but didn’t end up using it

    Belinda Vella
    Was not able to use Untouched TENS Machine Hire Money Back Guarantee

    I was unfortunately not able to take advantage of the Untouched TENS Machine Hire Money Back Guarantee, as although I didn't end up using the TENS Machine during labour, I had unpacked it and inserted the batteries prior to labour to save time in the event I needed to use it quickly.

    Nishika Kapuruge

    Untouched TENS Machine Hire Money Back Guarantee

    Peace of mind!

    I’m so thankful I was able to purchase the money back guarantee. We had every intention for a vaginal birth and I loved using the TENS with my first. Our C section was unexpected but it was lovely to be notified that we’d be getting a refund for our unused TENS machine. Celeste has been a pleasure to communicate with and I would recommend the hire (and guarantee) to anyone considering it!

    Hi Jennifer, thank you so much for the feedback. We are sorry you didn't get a chance to use it this time around, but happy you were able to make good use of our money back guarantee. We hope all is going well in your postpartum :)

    Great Piece of Mind

    I unfortunately was not able to use my TENs machine as I ended up having an emergency c-section. It was great knowing that my machine hire was not going to waste and I was going to be able to get a refund. I highly recommend everyone adds this to their order as a safeguard.

    Hi Hayley, we are sorry you didn't get a chance to use the TENS but glad your liked our money back guarantee process. We hope all went well with your recovery and that you and bub are doing well.

    Magdolna Antal
    Very good product and customer service

    TENS Machine Hire was providing a nice and reliable machine. It was beautifully packed easy to use and arrived just on the day when it was supposed to. Customer service was easy to contact with as I wanted change the arrival day. They replied promptly and helped me out. Very happy with the experience. I would use them again

    Hi Magdolna, thank you for your review. We are pleased to hear you were happy with the TENS and the service. We hope all is going well in your postpartum and your are enjoying your new bundle of joy.

    Vanessa Webb

    Good for early labour, but doesn’t help much when contractions escalate. Great easy customer service. Provides prepaid bag to send back which was easy when your looking after a newborn

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