If your order has already been sent, unfortunately, it can't be cancelled because it has left our warehouse, and your hire service has commenced.
If you ordered a money-back guarantee purchased before your order was sent, you could contact us here before sending back your machine to start your claim.
If you didn't order a money-back guarantee before your order was sent, we, unfortunately, cannot offer refunds for hire services that have already commenced, per our hire agreement. However, the TENS is still yours for your hire duration; please look at our blog post here for more information on what else you can use your TENS machine for.
